How to Guides

Set Pay/Title Preferences »

Step 1: Login to Manheim.com
  • Enter your username and password.
  • Click Login.
Step 2: Go to profile
  • From the My Manheim menu, click on Profile link or click on your name at the top right portion of the screen.
  • If your screen does not look like the image to the right, proceed to the new Profile page at: www.manheim.com/profile.
  • Otherwise continue to Step 3
Step 3: Manage companies
  • Under My Companies, click Manage beside any company where you are an authorized administrator
Step 4: Set title preference
  • You can choose how you would like to receive your titles:
    • Click on EDIT next to TITLE DELIVERY METHOD to change title delivery
    • Click on EDIT next to TITLE SHIPPING ADDRESS to change title address
Step 5: SET TITLE DELIVERY METHOD
  • A. Ship all titles USPS (no fee).
    • All titles will ship via USPS
      (no fee) and no tracking (not recommended).
    • Click on NEXT to advance to the next step.
  • B. Ship all titles using my FedEx account.
    • All titles will ship via your FedEx account
      (separate FedEx fees) and tracking (recommended).
    • Enter your FedEx account number without dashes and enter again to confirm (both entries must match).
    • Click on NEXT to advance to the next step.
  • C. Ship 1–2 titles by USPS; Ship 3+ titles by Manheim FedEx.
    • Ship 1–2 titles by USPS (no fee, no tracking), ship 3+ titles by Manheim FedEx
      (no fee, with tracking) (not recommended).
    • Click on NEXT to advance to the next step.
  • D. Pick up titles at an enhanced location (when available).
    • Click on selection box and choose your preferred title pickup location (enhanced locations only).
    • Note: Pick-up your titles at your preferred pickup location at the counter.
    • Titles sent to all other enhanced locations will automatically ship to your backup shipping address, via your back-up delivery method
    • Click on NEXT to advance to the next step.
Step 6: CONFIRM BACK-UP SHIPPING ADDRESS
    • To finish saving your title preference changes, you must confirm your back-up shipping address.
    • Click on EDIT ADDRESS, if you wish to change your back-up shipping address
    • Click on CONFIRM ADDRESS to save your title preference changes.
  • NOTES:
    • Title preferences do not apply to floor planned vehicles.
    • Editing these settings will only impact future purchases.
    • When you have set your title preference, you also have the ability to change the shipping address for a specific, individual title within a purchased vehicle record on Manheim.com under certain situations/conditions. Note: when changing the shipping address as a “one time only” change within the vehicle purchase record, the shipping address preference for all other titles does not change. In addition, the address listed on the company profile page (and in AuctionACCESS) does not change.
    • Titles are not always located where the vehicles are sold. Sellers can deliver titles to any enhanced location.
Step 7: Make automatic payments to Manheim
  • You can set preferences on how you want to RECEIVE automatic payments from Manheim:
    • A. Click Yes
    • B. Select the correct bank account from the Withdrawal Account dropdown and accept the ACH Terms and Conditions
    • C. Click Save
Prior to ACH Setup:
  • NOTES:
    • This preference will be used as the form of payment every time you owe Manheim money
    • Payments are all processed at the end of each business day for all outstanding charges that are due and payable
    • If you do not select a preference, payment must be made for each invoice either through Manheim.com or at any Manheim location
Step 8: Receive automatic payments to Manheim
  • To set the preference for automatic payments to Manheim:
    • A. Click Yes
    • B. Select the correct bank account from the Withdrawal Account dropdown and accept the ACH Terms and Conditions
    • C. Click Save
Prior to ACH Setup:
  • NOTES:
    • IMPORTANT: When your auction is converted, the preference Receive Automatic Paymentsfrom Manheim will be set to No by default. This means you will have to pick up a check from the auction until you change this preference. If this is what you do currently, you will simply keep doing the same thing.
    • If ACH is selected, you will receive payment automatically every time Manheim owes you money. This will be the only way you can receive payment from Manheim while this preference is selected.
    • Payments are processed at the end of each business day for all payable credits.
    • In order to change this preference, you must have Manheim.com administration rights with the company you represent. For any questions or issues, please contact Manheim Client Care, your local auction or an appropriate individual at your company.
Step 9: Notifications
  • You can set notifications on Manheim.com. Click Edit to change the notification settings for receiving notification through email and/or text and frequency for receiving them.
  • NOTES:
    • Payments To and Payments From notifications are email only.
    • Manheim is also in the process of developing the capability for you to receive notifications through the Manheim mobile app.
    • You can turn on or off any or all notifications.
    • When an auction location is converted to our new system, you will be automatically opted in to receive notifications for:
      – Late Fees Applied – Account Hold / Release
    • In order to stop receiving these notifications, you will need to visit your profile and turn them off.