Frequently Asked Questions

WHY DID MANHEIM MAKE THESE CHANGES?

Every minute you spend managing the auction process--standing in line, doing paperwork, and more, is time you could spend buying and selling cars, serving your customers and growing your business. This saves you time and gives you more control of your business.

Click here for short video.

WHAT CHANGED?

We’ve updated our technology and post purchase processes across all of our US locations. You’ll see more online options, more detailed information and less paper.

Click here for an overview of change areas.

Payments

  • Make ACH payments online or through the Manheim app.
  • Floor plan vehicles online or through the Manheim app with your available credit lines.
  • Pay with a check at the auction.
  • Pay with cash or cash equivalents (fees may apply) at the auction.
  • Set up your payment preference to receive funds through automated ACH payments with your bank account.
  • Set your payment preference to receive funds in the form of a check at the auction or through the mail.
  • Set your payment preference to apply account credits to open invoices.
  • View and manage your purchases, sales, payments, profile, and preferences in real-time at Manheim.com on any PC, laptop, tablet or mobile device.
  • The same abilities are also available on the Manheim app.
  • Go to Manheim.com and select the Post-Sale Management link under My Manheim to view transactions across all auctions. You can also select the Post-Sale Management icon in the Manheim app.
  • Go to Manheim.com and select the Post-Sale Management link under My Manheim to view transactions across all auctions. You can also select the Post-Sale Management icon in the Manheim app.
  • You can view invoices under the Summary, Purchases and Sales tabs.
  • You can download, email and print your invoices.
  • Go to Manheim.com and select the Post-Sale Management link under My Manheim to view transactions across all auctions. You can also select the Post-Sale Management icon in the Manheim app.
  • View the Purchases tab and find the vehicle with the desired invoice and bill of sale. Select the Sale Documents button to print the invoice and bill of sale.
  • Go to Manheim.com and select the Post-Sale Management link under My Manheim to view transactions across all auctions. You can also select the Post-Sale Management icon in the Manheim app.
  • Click on the Sale Documents button and enter the criteria for the invoices or bills of sale you want to print. You have the ability to print up to 500 invoices or bills of sale.
  • You can also view the Purchases tab and select the vehicles with the desired invoices and bills of sale. Then, click the Bulk Actions dropdown and select Get Sale Documents.

Titles

  • Set up your title preference to have titles shipped to your address by USPS or FedEx. You can enter your FedEx account to ensure your titles are always shipped by FedEx.
  • Set up your title preference to pick up titles at the auction. You can select up to 5 locations as your pickup preferences. If the title is located at a different location, the title will be shipped to you.
  • Manheim.com and the Manheim app display the title status and shipping information in real-time on the Purchases and Sales tabs of the Post-Sale Management section.
  • Click Here for Title Preference and Shipping FAQs.

Services

  • You can now download and print your gate pass on Manheim.com or the Manheim app on demand. No more waiting in line or placing late calls to pick up your inventory.
  • Go to Manheim.com and select the Post-Sale Management link under My Manheim to view transactions across all auctions. You can also select the Post-Sale Management icon in the Manheim app.
  • View the Purchases tab and find the vehicle with the available gate pass.
  • Click the gate pass icon or the Sale Documents button to access and print the gate pass.
  • Go to Manheim.com and select the Reporting link under My Manheim to access and pull your reports. You can run, save, and schedule all available reports.

Online Purchasing